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PRIVACY POLICIES

Last updated February 24th, 2024

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At Fourteen, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.


1. ORDER PROCESSING TIME

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Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.


2. SHIPPING METHODS

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We offer a range of shipping options, including standard, expedited, and express shipping. The available shipping methods and estimated delivery times will be displayed at checkout.


3. SHIPPING COSTS

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Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination address. Shipping charges will be outlined during the checkout process.


4. DELIVERY TIMEFRAME

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Delivery times vary depending on the shipping method and the destination address. Standard shipping typically takes 3-7 business days, while expedited and express shipping options offer faster delivery times.


5. INTERNATIONAL SHIPPING

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We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges incurred during customs clearance.


6. ORDER TRACKING

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Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimated delivery date.


7. DELIVERY ISSUES

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In the event of delivery delays or issues, please contact our customer service team for assistance. We will work with the shipping carrier to investigate the matter and provide updates on the status of your shipment.


8. MISSING OR LOST PACKAGES

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If your package is missing or lost in transit, please notify us immediately. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the circumstances.


9. DELIVERY ADDRESS ACCURACY

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It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete. We are not liable for any delays or undelivered shipments resulting from incorrect or incomplete address information.


10. DELIVERY CONFIRMATION

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Delivery confirmation is required for all orders. A signature may be required upon delivery for certain high-value or oversized items to ensure secure delivery.


11. SHIPPING RESTRICTIONS

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Some items may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. We reserve the right to refuse or cancel orders that violate these restrictions.

Fourteen provides general information about the company on this website, and reserves all rights to change or supplement the content at any time and without prior justification. Data protection: All information will be used only for the stated purposes and will not be passed on to uninvolved third parties. Fourteen does not make any warranty or representation regarding the content of this website in terms of the availability of products, services, its completeness and timeliness. The author expressly reserves the right to change parts of or the entire website without prior notice and to add to, delete, or cease publication temporarily or permanently.

LIABILITY FOR LINKS

Despite careful content control, we assume no liability for the content of links to third-party websites. The content of the linked pages are the sole responsibility of their operators.


1. INTRODUCTION

By accessing www.14fourteen.com, you may provide us with personal information such as your name and surname (for a physical person), company name (legal person), residential address and domicile address, email address, profession and professional status (employee or independent), your function within your company, your age and sex, as well as the IP address with which you are connected to the internet.

This information and the manner in which it is processed are protected by the Swiss Federal Data Protection Law issued June 19th,1992 and where applicable, by the new European Union General Data Protection Regulation (GDPR) which entered into force on May 25th 2018.

This privacy policy aims to ensure that you are aware of the information that we process and to assist you in understanding the manner in which we may use such information.


2. PROCESSING YOUR DATA

Only the information that you provide voluntarily to us as a visitor to our site or when you communicate with us in any other manner and for which you expressly provide your consent to processing are collected and processed by us.

You can complete a contact form through our website in which the following information are requested: name, surname, gender, telephone number, address, email address.

To facilitate orders or other services, we provide the option of order online directly on our site.


3. PURPOSE OF PROCESSING


The personal data that we process is used in connection with our business relationship, or more generally so that we can communicate with you by sending information that may be relevant to you and keep our contact and client list updated.

We do not sell your personal information or make it available to third parties with the exception of subcontractors that we may use for data processing. In collecting some of your personal information, the purpose is an operational purpose to respond to requests and a marketing purpose to send offers.


4. TRANSFER OF INFORMATION

To process your data, as well as for the maintenance and support of our IT systems, we call upon subcontractors (service providers) based in Switzerland and abroad. When our subcontractors’ servers are located abroad, we ensure that they are set up in a state where the legislation with regard to data protection is equivalent to the FDPL and the GDPR and that our subcontractors apply organizational and technical measures that comply with both the latter.


5. DATA PROTECTION MEASURES

We undertake to ensure a high level of security with regard to data collection, processing and conservation by applying organizational and technical measures and by taking all the necessary and useful precautions with regard to the nature of personal data with which you may agree to provide us and the risks that its processing represent in order to maintain security and in particular prevent it from being altered, damaged, destroyed or made available to unauthorized third parties.

We would nonetheless like to draw your attention to the fact that it is impossible to guarantee complete protection and we suggest you apply good practices in order to contribute to the security of your data.


6. DURATION OF STORAGE

We will store the data of a personal nature in our systems for as long as is required for the planned processing. When processing is complete, your data is destroyed.


7. COOKIES & PLUGINS

Our site uses cookies and plugins which may tend to record data automatically. Using them makes browsing the site more pleasant by improving its ergonomics based on the data collected. This data may also be used for statistical purposes, analyzing the behavior of internet users and geo-localization with the aim of personalizing our sales offer.

When you browse our site, the computer you are using dialogues with a server which provides it with all the required resources by automatically recording every operation in a specific file in which the computer used is identified by its IP address. This is how the browser you use sends us certain standard data, notably about the browser used and its functionalities, the operating system of the computer, tablet or smartphone used, third-party sites (such as Facebook) from which you may have connected as well as the dates and times our site was accessed.

This data and especially the IP address from which you are connected do not allow us to identify you by name.

Should you open a page of our website containing one social media plugins such as Facebook, your internet browser will establish a direct connection with the social network server. The content of the plugin is directly transmitted by the social network concerned to your internet browser and incorporated to the web page by the latter.

Thanks to the inclusion of cookies on our website pages, the social network concerned is informed that you have consulted one or more pages on our website. If you are connected to a social network when you visit our site, this is capable of attributing your visit to our site with your account with them.

Should you interact with the plugins, by clicking on the “Like” button for example, or by commenting, the corresponding information is sent directly by your internet browser to the social network and recorded on their servers. To understand the purpose and extent of the collection and processing of data by the social networks of which you are a member, as well as your rights in this regard and the settings options of your account so that you can protect your private life, we advise you to consult their privacy policy.


8. YOUR RIGHTS

On the basis of applicable laws, including GDPR to which certain rights are extended to Swiss residents, you have the following right: Right to information, right of access to data, right of rectification of your data, right to be forgotten, right to limitation of data processing, right to data portability and right to object to data processing.


9. EXERCISING YOUR RIGHTS AND REQUESTS OF INFORMATION

hould you want to exercise your rights or request information, you can contact us by emailing at info@14fourteen.com

or using our contact form or by post at the address below.

Controller: Fourteen SA (Address of Fourteen SA : : Avenue des Morgines 12, 1213 Petit-Lancy, Switzerland)

Tel: +41 22 300 01 44

Email: info@14fourteen.com

Website: www.14fourteen.com

VAT/uniform identification number: CHE-301.168.804

CH-ID: CH-660.0.189.011-2

COPYRIGHTS

The copyright as well as all other rights to texts, pictures, photos or files on the website belong exclusively to the website operator or the cited rights holders. The reproduction of elements requires the written consent of the copyright holders.



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