HOW CAN WE HELP YOU?
ORDERS
How can I place an order?
How can I track my order?
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SHIPPING & DELIVERY
How long does it take to prepare my order?
Which couriers do you use for shipping?
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RETURNS & REFUNDS
What is your return policy?
In what condition must items be returned?
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PAYMENTS & SECURITY
Are my payment details secure?
Can I pay in cash on delivery?
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SIZES & PRODUCTS
How do I choose the right size?
Does Fourteen clothing fit slim or regular?
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ACCOUNT & NEWSLETTER
Do I need an account to shop?
How can I create an account? here?
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TERMS & PRIVACY
Where can I read the Terms and Conditions of sale?
How are my personal data processed?
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COMPANY INFO
How can I contact Fourteen?
FREQUENTLY ASKED QUESTIONS
Q. How can I place an order on the website?
A. Select the item(s) you want, choose your desired colour and size, click add to cart, and follow the checkout process to complete your purchase.
Q. What payment methods are accepted?
A. You can pay using credit and debit cards, such as Visa, Mastercard, American Express as well as PayPal, and other payment methods depending on your country.
Q. Can I modify or cancel an order after placing it?
A. Orders are processed quickly, meaning changes may not be possible. Please contact us as soon as possible to check available options.
Q. Will I receive an order confirmation?
A. Yes, after completing your purchase, you will receive an email with the order details.
Q. What are the shipping times?
A. Delivery times depend on the selected shipping method and the final destination. Standard delivery usually takes between 3 to 7 business days.
Q. What are the shipping costs?
A. Shipping costs vary based on the destination and selected shipping method. Some orders may qualify for free shipping.
Q. Can I track my order?
A. Yes, once the order is completed, you will receive an email with a tracking number to monitor the status your shipment.
Q. What should I do if my package is delayed or has not arrived?
A. Please contact customer service with your order number on hand to receive further assistance.
GET IN TOUCH WITH US!
Phone:+41 (0)22 300 01 44
Email: info@fourteen.com
Location: Geneva Business Center Av. des Morgines 12, 1213 Petit Lancy – Geneva
Schedule: Monday to Friday: 09:00 – 18:00
GET IN TOUCH WITH US!