At Fourteen, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

Customers have the right to withdraw from their purchase within a specified period, typically 14 days from the date of receipt of the goods. This withdrawal period may vary based on local regulations and is subject to certain conditions outlined in this policy.

We offer a range of shipping options, including standard, expedited, and express shipping. The available shipping methods and estimated delivery times will be displayed at checkout.

Returned items must be unused, unworn, and in their original condition with all tags and packaging intact. Any items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.

Customers are responsible for the cost of return shipping unless the return is due to a defect, error on our part, or other circumstances covered by our warranty or consumer protection laws. We recommend using a trackable shipping method and purchasing shipping insurance for returns to ensure safe delivery.

Refunds will be processed within a reasonable timeframe after we receive and inspect the returned items. This process typically takes 5-7 business days, but may vary depending on the payment method used and the issuer’s processing times. Refunds will be issued to the original payment method used for the purchase.

In some cases, a restocking fee or deduction may be applied to returns, particularly for items that require additional processing or refurbishment before they can be resold. Any applicable fees or deductions will be clearly communicated to the customer prior to processing the return.

Certain items may be excluded from our standard return policy, including but not limited to personalized or customized products, perishable goods, and items that are non-returnable for health or hygiene reasons. Additionally, this policy does not affect customers’ statutory rights under consumer protection laws.

Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit. Any damage incurred during return shipping due to inadequate packaging may affect the eligibility for a refund or exchange.