HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS
Select the item(s) you want, choose your desired colour and size, click add to cart, and follow the checkout process to complete your purchase.
You can pay using credit and debit cards, such as Visa, Mastercard, American Express as well as PayPal, and other payment methods depending on your country.
You can cancel your order within the first 30 minutes after placing your order.
Cancellation requests submitted after 30 minutes will be review from our team.
Yes, after completing your purchase, you will receive an email with the order details.
Delivery times depend on the selected shipping method and the final destination. Standard delivery usually takes between 3 to 7 business days.
Shipping costs vary based on the destination and selected shipping method. Some orders may qualify for free shipping.
Yes, once the order is completed, you will receive an email with a tracking number to monitor the status your shipment.
Please contact customer service with your order number on hand to receive further assistance.
You can return an item within 30 days of delivery, provided it is in its original condition and packaging.
Log into your account, select your order, and follow the instructions to initiate a return.
Once the return is approved, the refund is processed within 5-10 business days.
We do not offer direct exchanges. You will need to return the item and place a new order.
Check the size guide available on each product page.
Yes, you can find it in the dedicated section on our website and on the product page.
Yes, you can return the item and purchase the correct size.
You can reach us via email or phone listed in the contact us section.
You can reach us Monday to Friday from 9:00 CET to 18:00 CET.
No, but it is possible contact us via email to info@14fourteen.com.
Yes, you can send an email to info@14fourteen.com.
We use advanced security protocols, including SSL encryption, to safeguard your data.
Yes, you can request data modifications or deletions by contacting us through the contact us section.
You can read our privacy policy in the dedicated section on our website.
The terms of sale can be found in the "Terms and Conditions" section of our website.
You can find them on the "Terms of Use" page.
Yes, check our homepage regularly for exclusive discounts and offers.
Product availability is displayed on the product page.
It depends on the model. Some items are restocked, while others are limited editions. To stay up to date, make sure to sign up to our newsletter.
You can leave a review on the product page of the item you purchased.
Contact us immediately for assistance.
You can fill out the contact form on our website to report any technical issues.
GET IN TOUCH WITH US!
Phone:+41 (0)22 300 01 44
Email: info@fourteen.com
Location: Geneva Business Center Av. des Morgines 12, 1213 Petit Lancy – Geneva
Schedule: Monday to Friday: 09:00 – 18:00
GET IN TOUCH WITH US!