FREQUENTLY ASKED QUESTIONS
Q. How can I place an order on the website? Select the item(s) you want, choose your desired colour and size, click add to cart, and follow the checkout process to complete your purchase.
Q. What payment methods are accepted? You can pay using credit and debit cards, such as Visa, Mastercard, American Express as well as PayPal, and other payment methods depending on your country.
Q. Can I modify or cancel an order after placing it? Orders are processed quickly, meaning changes may not be possible. Please contact us as soon as possible to check available options.
Q. Will I receive an order confirmation? Yes, after completing your purchase, you will receive an email with the order details.
Q. What are the shipping times?
Delivery times depend on the selected shipping method and the final destination. Standard delivery usually takes between 3 to 7 business days.
Q. What are the shipping costs?
Shipping costs vary based on the destination and selected shipping method. Some orders may qualify for free shipping.
Q. Can I track my order?
Yes, once the order is completed, you will receive an email with a tracking number to monitor the status your shipment.
Q. What should I do if my package is delayed or has not arrived?
Please contact customer service with your order number on hand to receive further assistance.
Q. What is the return policy?
You can return an item within 30 days of delivery, provided it is in its original condition and packaging.
Q. How can I return a product?
Log into your account, select your order, and follow the instructions to initiate a return.
Q. How long does the refund process take?
Once the return is approved, the refund is processed within 5-10 business days.
Q. Can I exchange a product instead of returning it?
We do not offer direct exchanges. You will need to return the item and place a new order.
Q. How can I choose the right size?
Check the size guide available on each product page.
Q. Is there a size guide?
Yes, you can find it in the dedicated section on our website and on the product page.
Q. Can I return a product if the size is incorrect?
Yes, you can return the item and purchase the correct size.
Q. How can I contact customer service?
You can reach us via email or phone listed in the contact us section.
Q. What are the customer service hours?
You can reach us Monday to Friday from 9:00 CET to 18:00 CET.
Q. Is there an online chat service?
No, but it is possible contact us via email to info@14fourteen.com.
Q. Can I contact FOURTEEN via email?
Yes, you can send an email to info@14fourteen.com.
Q. How is my personal data protected?
We use advanced security protocols, including SSL encryption, to safeguard your data.
Q. Can I modify or delete my personal data?
Yes, you can request data modifications or deletions by contacting us through the contact us section.
Q. What is FOURTEEN's privacy policy?
You can read our privacy policy in the dedicated section on our website.
Q. Where can I find the terms of sale?
The terms of sale can be found in the "Terms and Conditions" section of our website.
Q. What are the website’s terms of use?
You can find them on the "Terms of Use" page.
Q. Are there any special offers or promotions available?
Yes, check our homepage regularly for exclusive discounts and offers.
Q. How can I check if a product is available?
Product availability is displayed on the product page.
Q. Will out-of-stock products be restocked?
It depends on the model. Some items are restocked, while others are limited editions. To stay up to date, make sure to sign up to our newsletter.
Q. How can I leave feedback on a product?
You can leave a review on the product page of the item you purchased.
Q. What should I do if I receive a defective product?
Contact us immediately for assistance.
Q. Where can I report an issue with the website?
You can fill out the contact form on our website to report any technical issues.
GET IN TOUCH WITH US!
Phone:+41 (0)22 300 01 44
Email: info@fourteen.com
Location: Geneva Business Center Av. des Morgines 12, 1213 Petit Lancy – Geneva
Schedule: Monday to Friday: 09:00 – 18:00
GET IN TOUCH WITH US!