Orders are usually processed within 1–2 business days after payment confirmation.
Processing times may be longer during periods of high demand, such as sales, special launches, or holidays.
Delivery times depend on the destination country and the shipping method selected. Standard shipping usually takes a few business days from the shipping date; faster options, if available, will be shown at checkout with a delivery estimate.
Fourteen uses selected couriers based on the destination country, aiming to guarantee a reliable and trackable service.
Switzerland orders
We use mainly the Swiss Post delivery service but not exclusively. Other carrier are sometimes choosen for delivery. The cost will be visible in the check-out process.
International orders
Shipping costs are calculated automatically based on the destination,
package weight/volume, and chosen delivery method for International delivery.
The exact amount is always visible in the cart and at checkout before confirming your order; any thresholds for free shipping or promotions will be highlighted on the website pages.
Fourteen ships to several selected countries. The availability of international shipping, related costs, and delivery times are updated according to the destination selected at checkout. Any duties, local taxes, or customs fees are the responsibility of the customer according to the regulations in force in the destination country.
Once your order is shipped, you will receive a confirmation email with the shipment number and a link to track your package on the courier’s website. In some cases, if you have an account, you can view the shipment status in the "My Orders" section.
If delivery exceeds the estimated times indicated in the shipping email, we recommend checking the shipment status via the tracking link. If the tracking does not update or the package is lost/missing, contact our customer service with your order number and tracking code for assistance.
In general, shipments are sent to physical addresses and may not be available for PO boxes or postal offices, depending on the courier’s conditions. Any limitations will be indicated at checkout or in our shipping information.
If the courier cannot deliver, they may attempt further deliveries or leave the package at a pickup point, according to their procedures. Specific instructions (new delivery, pickup at a depot or authorized location) will be indicated in the courier’s notifications or tracking.
